MAYARYA DELIVERY SERVICES

HOW DOES IT WORK?

Experience our delivery services designed to make shopping easier, faster and pain-free: Same Day Delivery and Home Shopping.
*Services are available in Hong Kong only.

If you have any questions, please e-mail info@mayarya.com or call +852 8100 4008.

FREE SHIPPING & RETURNS

Don't want to use any of the services above? No problem. All orders within Hong Kong are dispatched by SF Express, free of charge.  We strive to ship ASAP in order for you to receive the product in 2 business days but sometimes due to reasons out of our control you might receive it in 3-4 days at the very maximum. 

Want to deliver outside of Hong Kong? Find out more about our FREE Worldwide Shipping & Returns.

RETURNS POLICY

Don't want to use any of the services above? We want your Mayarya purchase to be the perfect fit. If you would like to return or exchange a faulty or unsuitable item, no problem!
You can return your item(s) back in the condition you received them, new and unworn, within 5 days of receiving your original order for a refund or an exchange. You can also exchange your item for credit note or an alternative item within 14 days of receiving your original order.

If you would like to use our Same Day Delivery Service, please scroll up to view more details.

*SALE/DISCOUNTED ITEMS CANNOT BE RETURNED OR EXCHANGED. Items for return must be in new, unused, unworn, unwashed condition with all the original tags attached. We reserve the right to reject returned items with traces of detergent. 

Enjoy FREE RETURNS. Please follow the instructions below: 

1. CONTACT US: E-mail info@mayarya.com to request a return or exchange. Please include your order number, the name of the product you'd like to return, the size and colour of the item and the reason for return (we love hearing your feedback).

Download the Returns Form online.

2. PACK RETURNS NOTE AND ITEMS: Our Customer Service team will provide you a Returns Number. Please complete the returns form enclosed in your order with the Returns Number. Place this returns note and item(s) back into the box. Please ensure you don't damage any of the original packaging.

3. RETURN YOUR PARCEL: Complete and affix the FREE SF Express Returns Label provided to the outside of the package. Book a free collection with SF Express at +852 2730 0273 or by visiting www.sf-express.com OR visit our store locations to return/exchange the items.

4. RECEIVE YOUR REFUND: We'll send you an e-mail within 24 hours of receiving your return. Your return or exchange will be processed within the following 2-3 days. If you requested a refund, the funds will be returned to the original payment method within 4 days.

PLEASE NOTE: Due to hygiene reasons panties, hosiery, swimwear and beauty products are not eligible for return or exchange.