SHIPPING GUIDE

 

Enjoy FREE shipping worldwide. All import taxes and duties are paid by us, no hidden charges. 

Worldwide Free Shipping Estimates

For international orders we ship via Fedex Priority / UPS / DPEX, which takes between 2-5 days to deliver depending on your location. Your shipment can be tracked via the link e-mailed to you after your purchase. 

Estimated delivery times:

USA & Canada

Delivery between 3-5 days

Australia

Delivery between 2-3 days

UK

Delivery between 3-5 days 

Europe

Delivery between 3-5 days

Rest of the World

Delivery up to 5 days

Asia Pacific

Delivery between 2-5 days

Singapore

Delivery between 2-3 days

Please note:

  • We will begin to process your order as soon as we have confirmed receipt of your payment. All orders will be shipped out within 1 business day.  

  • Shipments made by courier might require signature confirmation upon delivery.

  • Customs clearance procedures may cause your shipment to be delayed.

Hong Kong and Macau Orders

Enjoy SAME DAY DELIVERY service with no minimum order value when you place your order before 12pmOrders placed after 12pm will be delivered the next working day. Get an instant refund if the item does not suit you, our Mayarya courier can return the item on your behalf at your doorstep.

All orders within Hong Kong are by SF Express and Free of Charge.  We will strive to ship ASAP in order for you to receive the product in 2 business days but sometimes due to reasons out of our control you might receive it in 3-4 days at the very maximum. 

FIND OUT MORE ABOUT SAME DAY DELIVERY AND HOME SHOPPING >

*Services available in Hong Kong only, Monday to Sunday. 

  

RETURNS POLICY

We want your Mayarya purchase to be the perfect fit. If you would like to return or exchange a faulty or unsuitable item, no problem!

*SALE/DISCOUNTED ITEMS CANNOT BE RETURNED OR EXCHANGED. Items for return must be in new, unused, unworn, unwashed condition with all the original tags attached. We reserve the right to reject returned items with traces of detergent. 

Simply contact us at info@mayarya.com or by calling +852 8100 4008 to request a return. Please state your order number and reason for return. If you are within the returns period, we will issue you a Returns Number. Please read below for further information.

PLEASE NOTE:

- Due to hygiene reasons panties, hosiery, swimwear and beauty products are not eligible for return or exchange. 

- Items MUST be returned in the same Mayarya Box it was delivered in, or the return will not be excepted.

INTERNATIONAL ORDERS

If you are an International Order, you can return your item(s) back in the condition you received them, new and unworn, within 14 days of receiving your original order for a refund or an exchange. Enjoy FREE RETURNS. Please follow the instructions below: 

1. CONTACT US: E-mail info@mayarya.com to request a return or exchange. Please include your order number, the name of the product you'd like to return, the size and colour of the item and the reason for return (we love hearing your feedback). Please let us know if you prefer a FedEx pick-up or to drop off the return at your nearest FedEx location. 

2. PACK RETURNS NOTE AND ITEMS: Our Customer Service team will provide you a Returns Number. Please complete the returns form enclosed in your order with the Returns Number. Place this returns note and item(s) back into the box. Please ensure you don't damage any of the original packaging.

Download the International Returns Form online.

3. RETURN YOUR PARCEL: We will e-mail you a FREE FedEx Returns Label. Please print this label and affix to the outside of the package. We suggest you retain a record of the return tracking number for future reference. Book a FREE collection by calling your local FedEx Customer Hotline or by visiting www.fedex.com. Or, simply drop off the goods at your local FedEx depot.

4. RECEIVE YOUR REFUND: We'll send you an e-mail within 24 hours of receiving your return. Your return or exchange will be processed within the following 2-3 days. If you requested a refund, the funds will be returned to the original payment method within 4 days.

Items must be shipped back within 14 days of receiving the order for International orders to be eligible for a return. You will need to make sure that the item is postmarked within 14 days of your receipt. For items received after this time period we reserve the right to deny the return. 

 

HONG KONG ORDERS

If you are in Hong Kong, you can return your item(s) back in the condition you received them, new and unworn, within 5 days of receiving your original order for a refund or an exchange. You can also exchange your item for credit note or an alternative item within 14 days of receiving your original order.

Enjoy FREE RETURNS. Please follow the instructions below: 

1. CONTACT US: E-mail info@mayarya.com to request a return or exchange. Please include your order number, the name of the product you'd like to return, the size and colour of the item and the reason for return (we love hearing your feedback).

Download the Returns Form online.

2. PACK RETURNS NOTE AND ITEMS: Our Customer Service team will provide you a Returns Number. Please complete the returns form enclosed in your order with the Returns Number. Place this returns note and item(s) back into the box. Please ensure you don't damage any of the original packaging.

3. RETURN YOUR PARCEL: Complete and affix the FREE SF Express Returns Label provided to the outside of the package. Book a free collection with SF Express at +852 2730 0273 or by visiting www.sf-express.com OR visit our store locations to return/exchange the items.

4. RECEIVE YOUR REFUND: We'll send you an e-mail within 24 hours of receiving your return. Your return or exchange will be processed within the following 2-3 days. If you requested a refund, the funds will be returned to the original payment method within 4 days.

Items must be shipped back within 5 days of receiving the order for Hong Kong orders to be eligible for a return. You will need to make sure that the item is postmarked within 5 days of your receipt. For items received after this time period we reserve the right to deny the return. 

PLEASE NOTE: 

  • You can also exchange your item for credit note or an alternative item within 14 days of receiving your original order. Credit notes can only be used towards products and cannot be used to cover shipping cost.  

RECEIVING YOUR REFUND

Refunds will be made to you within 5 working days from when the returned item(s) are received by MAYARYA. The refund will be based on original invoice price. All refunds will be credited to the original form of payment. *Your banking institution may require additional days to process and post this transaction to your account once they have received the information from MAYARYA. You will receive a confirmation email once the return has been received and processed. If you have any questions, please e-mail on info@mayarya.com or call +852 8100 4008.